Sciensus Intouch app

Questions about Sciensus Intouch app

• We are parents/guardians with shared parental responsibility for our child who is under 16, why can only one of us have access to our child’s account in the app?
• How do I book my next delivery in the app?
• I am 13 and have been given access to the NHS app by my doctor’s surgery https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/who-can-use-the-nhs-app/why can’t I have access to the Sciensus app until I am 16?
• I don’t think the delivery status showing in the app is correct. What should I do?
• Can I choose a specific time slot for my delivery in the app?
• Can I request an evening or weekend delivery using the app?
• Why can’t I see the real-time map?
• What happens if my delivery is delayed?
• What happens if my delivery is cancelled?