What features does the app give me?
With the app you can instantly book and edit your deliveries, check your stock levels, check your prescription status and connect to online support communities.
Here below the list of the features:
- Secure access to the app via username and pin
- View your profile details
- View your medication
- View your upcoming delivery
- Track your delivery in real-time
- Confirm your next order 24 hours following your delivery
- Manage your deliveries via the app with a choice of delivery dates that suit you
- Edit your delivery date
- Check and request your medication stock level
- Request ancillaries for each order Get delivery notifications two weeks in advance of delivery, then one week, day before and the morning of
- Receive delivery tracking notifications
- Get dosage change notifications in-app
- Edit your ancillaries
- Edit your address details
- View your prescription status
- Link to online communities
- Rate our app
Other articles in this section
- What is the purpose of Patient Reported Outcome Measures (PROMs)?
- How will my responses be used when I complete a PROM?
- Why am I being asked to complete a PROM?
- What is a PROM?
- Does Sciensus have access to the goals and reminders I set for myself?
- How often should I review my goals?
- Are there examples of types of goals I could set?
- What is the benefit of setting goals and reminders?
- How do goals and reminders work?
- I have a question which isn’t listed here, who can I contact?
- I’ve spotted some of my information on the app is incorrect. What should I do?
- What do I do if my device is lost or stolen?
- Can I recommend the app to my friends and family?
- Where can I leave feedback on the app?
- The ‘Oops something went wrong’ message keeps appearing, what should I do?
- My app isn’t showing all the features, what should I do?
- I’m in the app and have a query, how can I get help?
- Is using the app optional?
- Does the app show me the status of my prescription?
- How do I log out of the app?
- My email is not recognised
- I forgot my email, what should I do?
- How do I Log In?
- I need to order more ancillaries, but the app won’t allow me to change the quantities, what should I do?
- How do I order a sharps bin using the app?
- My sharps bin is full, can I use the app to order a new one and organise collection of the full one?
- Can I order my ancillaries using the app?
- I’ve confirmed my delivery date and have received a SMS of my delivery window, but I am now not going to be in to receive it, what can I do?
- Can I change or edit my delivery in the app?
- Can I get reminders for my delivery date?
- When will I know my 2-hour delivery slot in the app?
- What happens if my delivery is cancelled?
- What happens if my delivery is delayed?
- Why can’t I see the real-time map?
- Can I request an evening or weekend delivery using the app?
- Can I choose a specific time slot for my delivery in the app?
- I don’t think the delivery status showing in the app is correct. What should I do?
- How do I book my next delivery in the app?
- I am 13 and have been given access to the NHS app by my doctor’s surgery https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/who-can-use-the-nhs-app/why can’t I have access to the Sciensus app until I am 16?
- We are parents/guardians with shared parental responsibility for our child who is under 16, why can only one of us have access to our child’s account in the app?
- I am under 16, why can’t I manage my own account?
- Do all patients, on service with Sciensus, have access to the app?
- I’d like to use the app, but I haven’t received an invitation, what should I do?
- When creating an account, why do I get the ‘Oops, something didn’t go as planned.’, message?
- When I try to register, it tells me I am not eligible – why is that?
- Why isn’t the app downloading?
- What devices do I need to use the app?
- How do I download the app?
- Can I download the app on more than one device?