Why can’t I see the real-time map?
The real-time map is only available from 2 hours before your estimated time window begins. i.e. if the estimated time window is 10:00am – 12:00pm then the map will only be displayed after 8am and no sooner. If your real-time map is not showing 2 hours before your estimated time window then this indicates that no GPS data is being received from the van. This is either be because the van is a hired van (not part of the official Sciensus fleet) or there is a technical fault in the data being received by the system.