Sciensus shares patient satisfaction results 2024

At Sciensus, patients are at the heart of everything we do. We’re thrilled to share the results of our 2024 Patient Satisfaction Survey, where over 17,000 patients shared valuable feedback on our services – a record number of participants. These important insights help us improve and shape the future of our care and services.

Below, you’ll find the key findings, customer testimonials, and our plans for continuous improvement.

Key survey findings

Our 2024 survey revealed exciting insights across various areas of our services. Here are some of the standout results.

We’re extremely proud of these results and our score of 93% overall patient satisfaction. Despite our high satisfaction score, we remain committed to raising the bar even higher next year!

93% Overall satisfaction with patient services.
96% Satisfaction with the helpfulness and courtesy of our delivery drivers and how they go beyond expectations.
94% On-time deliveries consistently rated as punctual.
95% Positive feedback on the professionalism and expertise of our clinical staff.
87% Satisfaction with our Sciensus Intouch app, thanks to real-time delivery tracking and secure features.
92% Find it easy to book a nurse visit.

What you said: patient testimonials

Our patients’ voices mean everything to us. Here’s what some of you had to say about your experience with us:

“The delivery service has always been exceptional. I can rely on them to be on time, every time.”

“The nurses have been incredibly supportive and professional during my treatments. I always feel like I’m in good hands.”

“The new app features are so convenient. Tracking my delivery gives me peace of mind.”

We love hearing stories like these and are continually striving to ensure every interaction meets this high standard of care.

While the feedback was overwhelmingly positive, there were areas you highlighted for improvement. We take your feedback seriously and are already implementing changes to serve our patients better.
Susan Gibert – Director of Customer Experience

Our 2024 survey revealed exciting insights across various areas of our services. Here are some of the standout results:

Enhanced patient services: We’ve improved how we handle queries, leading to a 17% increase in satisfaction this year.
Improved delivery services: New SMS reminders have contributed to a 13% improvement in delivery preparedness.
Digital experience upgrades: We’ve added new features to our app including medication reminders and track and trace for a more seamless experience, with an 87% satisfaction.

We’re proud of these results and remain committed to raising the bar even higher!

What’s next

Further enhancing clinical support: We’re introducing new training programmes to keep our clinical staff at the cutting edge of patient care.
Improving communication: We are working to simplify our communication channels so you can easily reach us, whether it’s via phone, email, website or through the Intouch app.

Our patients speak: 2024 patient satisfaction survey results

Key survey findings

What you said: patient testimonials

What’s next

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