Sciensus Connect portal automates the prescription tracking process

Sciensus Connect portal automates the prescription tracking process and eliminates arduous manual workload for health board’s homecare pharmacy team.

Nichola Hornbuckle, Medicines Homecare Lead at Cwm Taf Morgannwg University Health Board, understood how using the Sciensus Connect portal could add value to their oral oncology service. Here we explore how and why Nichola chose Sciensus, the challenges the portal has helped her overcome and the benefits it has brought to her team and the wider organisation.

What is Sciensus Connect?

The Sciensus Connect portal is a leading-edge digital platform co-developed with the NHS to give users a direct window to our live database and all their homecare patient information. The platform offers full visibility of patients and their medication whenever healthcare providers need it, enabling them to track and manage their patients’ medications securely and efficiently.

Nichola first came across the Sciensus Connect portal while searching for a homecare pharmacy dispensing provider for the Board’s new chemotherapy service. She was evaluating three different providers but was immediately drawn to Sciensus due to the unique features offered by the portal. While other providers offered standard services, the simple but effective features ultimately stood out, influencing her decision to choose Sciensus.

These features include the ability to scan a prescription and upload a PDF into the system for instant transfer to Sciensus and automatic tracking. Before partnering with us, Nichola’s team had  to log every prescription into a spreadsheet manually, physically deliver them to the mail room, wait for tracking information and then update the spreadsheet once again. With more than 1,000 patients on service, this was a significant part of the team’s daily workload.

The Sciensus Connect portal has not only eliminated this cumbersome and time-consuming task, but it has also helped Nichola and her team to improve accuracy, with less room for human error and delays with prescriptions, at the same time  protecting the security of patients’ personal information.

“Moving to the Sciensus Connect portal has completely transformed the way we handle prescriptions,” says Nichola. “As soon as I realised what the portal could offer us, I knew it would help us to streamline our processes. But it’s hard to articulate just how much of a difference it has made; it has exceeded all my expectations in that respect. Instead of managing an enormous spreadsheet and physically moving prescriptions around the building, we are now able to share e-prescriptions with Sciensus instantly and at any time of the day. We can also track them in real-time which gives us confidence that our patients will receive their medication on time.”

The Sciensus Connect portal has helped Nichola to automate the prescription tracking process, eliminating countless hours of manual work allowing her team to focus on previously overlooked tasks and offering additional valuable services. Instead of being tied down with data entry and manual monitoring, they have redirected their time and expertise to improving data quality and expanding other clinical services.

“I wouldn’t hesitate to recommend Sciensus and the Sciensus Connect portal to other trusts and health boards,” Nichola adds. “It really has changed the way we work. Our account manager has also been incredibly proactive and quick to resolve any minor issues. We feel confident that Sciensus takes on board our feedback and thoughts on how the portal could be improved to support the NHS even further and I look forward to seeing how they continue to develop its functionality.”

By eliminating manual tracking and significantly reducing the risk of human error, the Sciensus Connect portal has enabled Cwm Taf Morgannwg University Health Board to enhance its services, save time and improve the way it uses its valuable resources. For trusts and health boards seeking a more effective homecare pharmacy service, our portal offers an innovative digital solution that can drive both operational and clinical improvements.

To find out more information, or to set up your own account, visit our Sciensus Connect page.