Welcome
We’re here to make life easier for you. Because we know how important it is to feel you’re in control of your treatment. So, whether we treat you at home, teach you to administer your medication and get the most benefit from your treatment, or we just deliver your medication, we’ll be there to support you. Every step of the way.
Your treatment journey with us
If you’ve just been referred to us, you’ll want to know what will happen next. Well don’t worry, this short guide will cover the next steps you need to take, covering everything from registration to receiving your ongoing treatment.
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 1
Getting registered
Once you’re referred to us, we’ll do everything we can to get you started on your treatment quickly. But before we do anything, we’ll do some safety and quality checks on the information your hospital team has sent to us. And, if there’s anything else we need, we’ll get in touch with them.
This step can sometimes take a few weeks until we have everything we need. But rest assured, we’ll work as quickly as we can.
Step 2
Your welcome call
Our friendly team will get in touch to explain what happens next.
It may be that your consultant has asked us to arrange clinical visits, where our clinicians administer your treatment at home, or teach you to administer your medication. They may ask us to deliver medication for you to take as prescribed. When our team calls, they’ll discuss your specific treatment and what you need to know.
The team will also arrange your first delivery and/or clinician visit. At this time, you can also nominate an authorised person to receive deliveries on your behalf.
Step 3
Getting your prescription ready
Your consultant or specialist clinician will let us know what medication they’re prescribing and provide a prescription. We’ll pass this on to our pharmacists who will clinically validate your prescription, approve it and get it ready for you.
If there is anything missing, or we need more information, we’ll get in touch with them as quickly as possible to avoid any delays. We cannot provide any medications without a valid and complete prescription.
Step 4
Your delivery
Before your first delivery we’ll let you know when to expect us. If you’ve signed up for our text reminders (SMS message), we’ll send an SMS 48 hours before your delivery, with a 4-hour delivery window. Another SMS will be sent 24 hours before your delivery, with a 2-hour delivery window. On the day of your delivery, you will receive an SMS when the driver is both two stops and one stop away.
If you’re not going to be in to receive your delivery, it’s very important you let us know as soon as possible. This will help us to ensure that we can continue to support as many people as possible on that day.
If you have a scheduled clinician visit, you’ll receive an SMS the night before your visit with a 2-hour time window.
Step 5
Your delivery or clinical visit day
If you’re having medication delivered, your driver will be wearing a Sciensus uniform and carry identification. They will bring your parcel to your door, and let you know if it needs to be stored in the fridge. They will ask you, or your nominated person, to sign for it. They will not leave your medication with an unauthorised person or unspecified address.
If you have a clinical visit, the Sciensus clinician will ask for your consent before they can talk you through the treatment and answer your questions. Afterwards, they’ll arrange the next visit with you, take away all clinical waste, and update your referring centre so they know you’re okay.
Step 6
Help and support
If you, your nominated individual, or a parent or carer have any questions, we’re here to listen and help. You can contact Sciensus in a number of ways, visit the contact us page, which lists all the ways you can get in touch.
Ongoing treatment
To support your ongoing treatment, the clinical team at your hospital will continue to prescribe your medicines according to your individual needs. As soon as your prescription is validated, we will confirm your next delivery date or schedule your next clinician visit.
If your clinical team has advised you need regular blood tests, it is important you get these done as directed by your hospital. Blood results are required before they can write a new prescription. Any delay in blood testing will lead to a delay in getting your medication, as your hospital cannot raise a prescription safely without all the information they need.
Contact us
To easily find information or to get in touch with our dedicated support team.