Services.
At the heart of our European operations is a commitment to improving outcomes for patients. We provide bespoke end-to-end services across Europe, the UK and beyond built on exceptional insight and experience in our key markets to connect pharmaceutical companies, insurers and healthcare professionals to patients.
Patient access
We’re dedicated to supporting healthcare professionals and the pharmaceutical industry to expand access to vital, life-changing medications. Each year, we empower over 240,000 patients in Europe, the UK and the rest of the world to live their lives to the fullest through access to life-changing medicine and multilingual customer services from the convenience of their own homes.
Our tailored access programmes are built with patient welfare at their heart and drive brand loyalty, increase medication adherence and deliver valuable real-world data. We work in partnership with the industry to improve patient access and activation through deep patient-based insight into symptom management, adherence and quality of life.
- Expanded access programmes
- Market access and regulatory compliance
- Finding patients for rare disease medications
- Systemic anti-cancer therapy (SACT), including chemotherapy
- Aseptic compounding
- Clinical logistics
- Nurse-supported medication
- Inventory management/ procurement
- Pharma business process outsourcing (BPO) services
Patient engagement
Engaging and empowering patients to become more active participants in their health is key to ensuring they get the most out of their medication and overall treatment. Patients who are actively involved in managing their condition make healthier choices, ask for advice when they need it, take their medication as prescribed and – crucially – achieve better outcomes.
Powered by advanced patient apps, digital health platforms and in-person support, we collect meaningful insights from patients about how they interact with their medicines in the real world. This includes:
- Patient support programs (PSPs)
- Adherence and persistence interventions
- Online social platform for specific rare diseases
- Enabling self-serve medication
- Genetic medicine monitoring
- Patient advocacy
- Patient education
- Virtual Wards
Patient insights
Harnessing the power of more than 70 million patient interactions, captured through our advanced patient apps and digital platforms, we uncover vital real-world insight into patient experience and the drivers of medicine adherence.
Powered by these interactions, we provide meaningful, actionable insights for pharmaceutical companies, biotechs and healthcare professionals into how patients interact with their medicines in a real-world setting, unlocking opportunities to support faster decision-making and improve patient outcomes.
- Real world data through digital suite of products
- Enriched insight for pharma companies and healthcare professionals
- Support de-centralised clinical trials and Phase IV clinical trials
- Pharmacovigilance
240,000
1,250
25
Expertise in over 50 therapy and clinical areas
For more than 30 years we’ve developed expertise in a growing number of key therapy and clinical areas, including the ones below. Please note that patients who would like access to our services, will need to get a referral from their hospital or medical professional.
- Haemophilia
- Thalassaemia
- Cancer
- Psoriasis
- Atopic Dermatitis
- Ulcerative Colitis
- Crohn’s Disease
- Multiple Sclerosis
- Rheumatoid arthritis
- Juvenile Idiopathic Arthritis (JIA)
- Ankylosing Spondylitis
- Psoriatic Arthritis
- Hypercholesterolaemia
- Respiratory conditions – Cystic Fibrosis, Asthma
- Human Immunodeficiency Virus
- Lysosomal Storage Disorders
- Immunoglobulin Deficiencies
- Wound Management
- Growth Hormone Deficiency
- Pulmonary Arterial Hypertension
- Intestinal Failure
- Stoma Care
Partner with experience and expertise
If you’d like to find out how our partnerships can power your business, just contact us.